At testpapaya.com, customer satisfaction is our top priority. If you are not satisfied with your purchase, you may request a refund within the eligible period. Please allow up to five business days for us to review and process your request.
To initiate a refund request, please contact our support team and provide the following details:
Customers who meet the following criteria may be eligible for a refund. The refund amount will be determined by testpapaya.com based on the circumstances:
Full Refund: If there was no match between our preparation materials and the actual test, you are entitled to a full (100%) refund.
Partial Refund: If there was a partial match between our materials and the actual test, you may be eligible for a partial refund (30-80%), determined on a case-by-case basis after reviewing the information provided by you.
If technical issues with the testpapaya.com website or platform prevented you from accessing or using the purchased product, you may qualify for a refund after our team verifies the technical failure.
If you purchased a product but did not utilize any of the materials, you may be eligible for a refund.
Please note that each refund request is evaluated individually, and testpapaya.com reserves the right to determine the refund amount on a case-by-case basis.
We are dedicated to providing a fair and supportive experience for all our customers. If you have any concerns, please don't hesitate to contact our support team.